1. Refund prior to scan.
All scans require a deposit of 50% of the total scan fee at the time of booking. Half of the deposit is refundable if the cancellation request is made within 48 hours or more prior to the scan. The deposit is non-refundable in its entirety if a cancellation is made within 48 hours prior to the scan.
2. Refund after scan has been undertaken.
After a scan has been performed, there will be no full refund. All costs of performing and interpreting the scan have been incurred by INITIO (including radio-tracer dose, facility, equipment, technical, and professional staff, and the fee for the professional interpretation of the scan).
INITIO may consider requests for a partial refund on a case-by-case basis following a scan.